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The Kahnawake Gaming Commission has revealed some important changes that are beneficial in helping players protect themselves.
Up until this point, problem gamblers could ask the online gambling site to limit their deposits to a certain amount or even exclude themselves entirely from the site. Now players who feel the need for some extra help in these matters can take things one step further by contacting the Kahnawake Gaming Commission directly and setting up limits or total exclusion from all of their licensed sites.
To take advantage of this new feature, players can visit the Kahnawake Gaming Commission website and fill out a request which will then be confirmed with the player and forwarded to the online casinos. The casinos involved will then need to provide proof of implementation to the player and the gaming commission.
Also taking affect is a new and improved player dispute process. The Commission now has a fully operational feedback and disputes section on their website which will be forwarded to the newly appointed Dispute Resolution Officer. Before approaching the Commission however, players must state all complaints in writing containing clear and precise information about the player's identity and must provide any and all relevant details regarding the situation. A player must also include any actions taken by the casino to address the situation.
The Commission will confirm receipt of the complaint within 24 hours and will be processed for investigation. It will be reviewed and an investigator will handle the situation with the help of the player if needed.
To learn more about these wonderful changes, visit the Kahnawake Gaming Commission website here.
As always, please stay tuned to Casinofan.com for more of the latest online casino news, special promotional offers and important player updates.
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